Privacy Policy for Alawl App

Last Updated: June 27, 2025

Introduction

At Alawl, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you use our application.

Information We Collect

1. Information You Provide Voluntarily:

  • Email address for registration
  • Username of your choice
  • Conversations and inquiries you send to the AI
  • Personal setting preferences
  • Profile information you choose to share

2. Information We Collect Automatically:

  • Device information (device type, operating system, version)
  • Usage data (usage time, features used, session duration)
  • Unique device identifier (for technical purposes only)
  • Performance data and technical errors
  • App interaction analytics

3. Payment and Subscription Information:

  • Transaction ID from App Store
  • Subscription status (active/expired)
  • Subscription start and end dates
  • Selected subscription type
  • Purchase history through Apple

Important Note: We do not store your credit card information – all payments are processed securely through Apple App Store.

How We Use Your Information

We use the collected information for the following purposes:

  • Providing requested AI services and responses
  • Managing your account and personal profile
  • Processing subscriptions and payments
  • Improving app performance and fixing bugs
  • Sending important service-related notifications
  • Personalizing user experience
  • Complying with laws and regulations
  • Customer support and technical assistance

We do NOT use your information for:

  • Selling data to third parties
  • Targeted advertising outside the app
  • Unauthorized commercial purposes
  • Sharing with marketing companies

Auto-Renewable Subscriptions

Available Subscription Types:

  • Weekly Subscription: $7.46/week – Auto-renews every week
  • Annual Subscription: $47.99/year – Auto-renews every year

Note: Prices shown in USD. Local pricing may vary by region and will be displayed in your local currency in the App Store (e.g., SAR 27.99/week, SAR 179.99/year for Saudi Arabia).

Free Trial Information:

  • Trial Period: 3 days free trial for new subscribers
  • Trial Access: Full premium features available during trial
  • Auto-renewal: Trial automatically converts to paid subscription unless cancelled
  • Cancellation: You can cancel anytime during the trial period without charge
  • Trial Eligibility: One free trial per Apple ID

Premium Subscription Features:

Based on our app’s premium package, subscribers receive:

  • Unlimited conversations – No limits on AI interactions
  • GPT-4 responses and advanced models – Access to latest AI technology
  • File and image attachment capabilities – Upload and analyze documents and images
  • Priority response times – Faster AI processing
  • Ad-free experience – No interruptions
  • Premium support – Dedicated customer service

Promotional Offers:

  • Discount Offers: Up to 70% off regular subscription prices
  • Limited Time: Special promotional pricing for new users
  • Seasonal Sales: Holiday and special event pricing
  • Eligibility: Offers may vary by region and user

Auto-Renewal Information:

  • Your subscription will automatically renew 24 hours before the current period ends
  • Payment will be charged to your iTunes/App Store account upon confirmation
  • Subscription will not renew if you cancel at least 24 hours before expiration
  • You can manage your subscription anytime through your Apple account settings

Managing and Canceling Subscriptions:

Via iOS Settings:

  1. Open Settings app on your device
  2. Tap your name at the top
  3. Select Subscriptions
  4. Find Alawl app
  5. Tap Cancel Subscription

Via App Store:

  1. Open the App Store
  2. Tap your profile icon at the top
  3. Tap Subscriptions
  4. Select Alawl and manage or cancel subscription

Important Notes:

  • Cancellation takes effect at the end of the current billing period
  • You won’t lose access to premium features until the paid period expires
  • No partial refunds for unused subscription time

Refund Policy:

  • No refunds for partially used subscription periods
  • You can request a refund within 14 days through Apple Support
  • All refund requests are handled by Apple according to their terms
  • Refund eligibility determined by Apple’s refund policy
  • Contact Apple Support directly for refund assistance

Information Sharing

We do NOT sell or share your personal information with third parties, except in these necessary cases:

Essential Service Providers:

  • Technical service providers: For app maintenance and operation (servers, analytics)
  • Apple App Store: For processing payments and subscriptions
  • AI service providers: For processing your queries (with data encryption)
  • Cloud storage providers: For secure data backup and storage

Legal Compliance:

  • Legal authorities: When required by court orders or legal processes
  • Rights protection: To protect our rights or other users’ rights
  • Emergency situations: To prevent harm or illegal activities

Third-Party Services Used:

  • Apple App Store: Payment processing and app distribution
  • AI Processing Services: Query processing with end-to-end encryption
  • Analytics Services: App performance understanding (aggregated data only)
  • Cloud Infrastructure: Secure data storage and backup

Note: All these services comply with high data protection standards and have separate privacy policies.

Data Security

Security Measures Implemented:

  • Encryption: All data encrypted during transmission and storage using AES-256
  • Limited Access: Only authorized personnel can access data with multi-factor authentication
  • Continuous Monitoring: 24/7 system monitoring for security breaches
  • Secure Backups: Encrypted and secure backup systems with regular testing
  • Regular Security Updates: Latest security patches applied automatically
  • Penetration Testing: Regular security assessments by third-party experts

In Case of Data Breach:

  • We will notify you immediately via email or app notifications within 72 hours
  • Immediate action will be taken to stop the breach and secure systems
  • Relevant authorities will be notified as required by law
  • Full investigation and remediation report will be provided
  • Free credit monitoring services may be offered if applicable

Your Data Rights

You have the right to:

  • Access: Request a copy of your personal data in a readable format
  • Correction: Correct inaccurate or incomplete data
  • Deletion: Request deletion of your data (“Right to be Forgotten”)
  • Restriction: Restrict processing of your data in certain cases
  • Portability: Receive your data in a transferable format
  • Objection: Object to processing your data for specific purposes
  • Withdraw Consent: Withdraw consent for data processing anytime

How to Exercise Your Rights:

  • Email us at: privacy@alawl.ai
  • We will respond to your request within 30 days maximum
  • We may request identity verification to protect account security
  • Use our online data request form for faster processing
  • No fees for reasonable requests (excessive requests may incur costs)

Children’s Privacy

Strict Policy for Child Protection:

  • Our app is NOT intended for children under 13 years of age
  • We do not knowingly collect personal information from children under 13
  • If we discover an account for a child under 13, we will delete it immediately
  • Parents are advised to monitor their children’s app usage
  • We comply with COPPA (Children’s Online Privacy Protection Act)

Parental Controls:

  • Parents can contact us to review, modify, or delete their child’s information
  • We provide tools for parents to manage their family’s privacy settings
  • Educational resources available for digital literacy and online safety

If you are a parent and discover your child provided information:

  • Contact us immediately at: privacy@alawl.ai
  • We will delete all child-related data within 48 hours
  • We will provide written confirmation of data deletion
  • We will implement additional safeguards to prevent future occurrences

Data Retention

Retention Periods:

  • Account data: Duration of app usage + 6 months after account deletion
  • Conversations and AI interactions: 90 days from last usage date
  • Subscription and payment data: 7 years (for accounting and tax purposes)
  • Security logs and audit trails: Maximum 2 years
  • Support tickets and communications: 3 years after resolution
  • Analytics data: 24 months in anonymized form

Data Deletion Process:

  • You can request account and data deletion anytime through the app or email
  • Deletion will be completed within 30 days of verified request
  • Some data may be retained for specific legal or regulatory periods
  • Anonymized statistical data may be retained for research purposes
  • We will provide confirmation once deletion is complete

Automatic Data Deletion:

  • Inactive accounts (no login for 2+ years) may be automatically deleted
  • Temporary files and caches are cleared regularly
  • Backup data is automatically purged according to retention schedule

Changes to Privacy Policy

Update Policy:

  • We may update this policy from time to time to reflect changes in our practices
  • We will notify you of important changes via:
    • Prominent in-app notification
    • Email notification to registered users
    • Website update announcement at https://alawl.ai App Store update notes

Types of Changes:

  • Material changes: Will require your explicit consent through app interface
  • Procedural changes: 30 days advance notice with explanation
  • Security improvements: May be applied immediately for your protection
  • Feature updates: Notification with next app update
  • Legal requirement changes: Immediate implementation with notification

Your Options After Changes:

  • Continue using the app (implies acceptance)
  • Contact us with questions or concerns
  • Delete your account if you disagree with changes
  • Export your data before any changes take effect

Legal Compliance

Applicable Laws:

  • GDPR (European Union): For users in the European Union and EEA
  • CCPA (California): For users in California, USA
  • PIPEDA (Canada): For Canadian users
  • Local Data Protection Laws: According to your geographic location
  • Apple App Store Guidelines: Compliance with all Apple policies

Additional GDPR Rights:

  • Right to data portability in machine-readable format
  • Right to object to automated decision-making and profiling
  • Right to lodge a complaint with your local supervisory authority
  • Right to compensation for material or non-material damage from data breaches

International Data Transfers:

  • Your data may be processed in countries outside your residence
  • We ensure adequate protection through:
    • Standard Contractual Clauses (SCCs) approved by EU Commission
    • Adequacy decisions by relevant data protection authorities
    • Appropriate technical and organizational safeguards
    • Regular compliance audits and assessments

Cookies and Tracking Technologies

Technologies We Use:

  • Essential cookies: Required for app functionality, security, and user authentication
  • Analytics cookies: To understand app performance and user behavior (anonymized)
  • Preference cookies: To remember your settings, language, and customizations
  • Security cookies: For fraud prevention and account protection

You Can Control:

  • Analytics participation through in-app privacy settings
  • Advertising tracking through iOS settings > Privacy & Security > Tracking
  • Location services through iOS settings for our app
  • Personalized recommendations in app settings

Third-Party Analytics:

  • We use anonymized analytics to improve user experience
  • No personally identifiable information is shared with analytics providers
  • You can opt-out of analytics collection in app settings

Data Processing Legal Basis

We process your data based on:

  • Consent: When you explicitly agree to specific data uses
  • Contract: To provide services you’ve subscribed to or requested
  • Legitimate Interest: For app improvement, security, and fraud prevention
  • Legal Obligation: To comply with applicable laws and regulations
  • Vital Interest: To protect life, health, or safety in emergency situations

Consent Management:

  • You can withdraw consent anytime through app settings
  • Withdrawal doesn’t affect the lawfulness of processing before withdrawal
  • Some services may not be available without certain consents
  • We’ll ask for renewed consent if we want to process data for new purposes

Contact Information

General Inquiries:

Privacy and Data Requests:

  • Email: privacy@alawl.ai
  • Subject line: Include “Data Request” or “Privacy Inquiry”
  • Response time: Within 30 days maximum as required by law
  • Urgent requests: Mark as “Urgent” for faster processing

Business Information:

 

Alawl Inc.
[Your Complete Business Address]
[City, State, ZIP Code]
[Country]

Business Hours: 9:00 AM - 5:00 PM EST, Monday-Friday
Emergency Response: 24/7 for security incidents
Website: https://alawl.ai

Apple App Store Support:

For billing, subscription, or technical issues:

Data Protection Officer:

  • Email: dpo@alawl.ai
  • Role: Handles all privacy compliance and data protection matters
  • Response: Within 7 business days for privacy-related inquiries

Important Links

Emergency Procedures

Security Incident Response:

  • Immediate reporting: security@alawl.ai
  • 24/7 monitoring: Automated systems detect and respond to threats
  • User notification: Within 72 hours if your data is affected
  • Remediation: Immediate steps to secure systems and prevent further issues

Data Breach Protocol:

  1. Immediate containment and investigation
  2. Risk assessment and impact analysis
  3. Notification to authorities within 72 hours (GDPR requirement)
  4. User notification if high risk to rights and freedoms
  5. Remediation and prevention measures implementation
  6. Full incident report and lessons learned documentation

Last Review Date: June 27, 2025
Version: 3.0
Language: English (Arabic version available )
Effective Date: This policy is effective immediately upon posting

Thank you for trusting Alawl. Your privacy and data security are our highest priorities. We are committed to transparency and protecting your personal information while providing you with the best AI-powered experience.

If you have any questions about this Privacy Policy, please don’t hesitate to contact us at privacy@alawl.ai or visit our website at https://alawl.ai

Legal Note: This privacy policy has been drafted to comply with major international privacy laws including GDPR, CCPA, and Apple App Store requirements. It should be reviewed by legal counsel for your specific jurisdiction and business needs.